Security Operative

Longleat is a venue like no other and we are looking for two security officers with a focus on exceptional people skills to join our security team. The Longleat security team provides a safe and secure environment for The Thynn Family, our staff, guests, and House collection 24 hours a day, with an emphasis on providing a warm welcome to guests whilst helping to deter crime and de-escalate confrontational situations.

Key duties:

• To liaise with colleagues at all levels on security issues across the Estate
• To maintain a friendly and supportive approach to solving issues
• To ensure security issues are dealt with calmly and efficiently with minimal disruption to the on-going business and our customers
• To actively support our colleagues and customers in the event of lost persons and lost property
• To provide rapid support for both colleagues and customers when requested
• To communicate clearly, courteously and effectively with all radio users
• To positively support the company’s growing cooperate identity, to liaise with other departments in delivering functions and events and to provide out of hours security for these as directed by your line Manage
• To meet and exceed the Company’s customer service charter.
• To provide initial security advice and guidance to other teams when requested
• To openly respond to customers’ non-security needs when approached, providing a friendly and helpful attitude
• To communicate clearly, courteously and effectively with all customers, resolving all concerns and questions satisfactorily and when required, discreetly

Security duties include but are not limited to:

• Monitoring and operating CCTV cameras and associated equipment, alarms, road barriers and entry systems in compliance with legislation while ensuring their use in a safe, responsible and professional manner
• Maintaining logs of all visitors, incidents and any other required records
• Overseeing contractor movement throughout the estate 
• Undertaking patrols to minimalize potential security threats
• Carry out pre-defined routines, taking personal ownership of issues whilst acting within strict guidelines for responses and behaviours
• Responding to alarm situations around the Estate in a timely manner
• Highlighting and advising other departments on potential security risks

 You will have:

• Proven customer service experience
• The ability to adapt your approach to every scenario
• The ability to prove your right to work in the UK
• A full valid UK, clean, driving licence 

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive attractive benefits that include:

• 21 shifts holiday inclusive of bank holidays, rising to 23 shifts at 5 years’ service.
• Unlimited free entry to Longleat for our employees
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Membership for Friends and Family
• Discounts on food and beverages and retail merchandise
• Discounts on VIP Experiences and Accommodation
• Discretionary bonus scheme
• Employee Assistance Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes