• Careers Site Advertising End DateAdvertising End Date:
    31 Oct 2026
  • All LocationsAll Locations:
    Cheddar
  • Vacancy TypeVacancy Type:
    Permanent
  • Advertising SalarySalary Details:
    £29,149 per annum
  • Department
    Cheddar Gorge & Caves
  • About the role:

  • We have an exciting role to join one of the UK's most iconic visitor attractions as an Assistant Operations Manager. Joining a team of two other Assistant Operations Managers, you will focus on one of our business areas.

    The role of Assistant Operations Manager plays a key part in supporting the day-to-day management of Cheddar Gorge & Caves by helping to lead a diverse operational team in delivering exceptional guest experiences while ensuring the safe, efficient and commercially successful running of a unique site.

    This is a hands-on leadership role with responsibility across multiple operational areas, including Guest Services, Attractions, Retail, Food & Beverage, education programmes, school visits, group bookings and corporate events. You will also act as a Duty Manager and Duty Cashier, support team leaders and team members, and ensure the highest standards of service, safety and operational excellence are consistently maintained.

    The role requires a proactive and adaptable individual who can balance people leadership, operational delivery and commercial awareness within a fast-paced visitor attraction environment. You will be instrumental in creating memorable visitor experiences, driving team performance and supporting the continued success of Cheddar Gorge & Caves.

     
    About you:
    • A confident, hands-on leader who can motivate, support and develop a diverse team.
    • A genuine passion for delivering exceptional guest experiences and high service standards.
    • Strong organisational skills, with the ability to prioritise effectively in a fast-paced environment.
    • A calm and practical approach to problem-solving, decision-making and handling guest concerns.
    • Clear and confident communication skills, with the ability to build positive working relationships.
    • Commercial awareness and an understanding of staffing costs, budgets and revenue opportunities.
    • A strong commitment to health and safety and to maintaining consistently high operational standards.
    • Flexibility, resilience and a willingness to work across operational areas, including weekends, bank holidays and peak periods.
    About your contract:
     
    You will be employed on a permanent salaried contract working 40 hours a week. 
     
    Working hours will vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times. 
     
  • A little about us

  • Cheddar Gorge and Caves is a world-famous site set in an Area of Outstanding Natural Beauty and is one of Britain's most spectacular natural landmarks.

    Being England's largest gorge, with a depth of 400ft and a length of 3 miles, this site presents an unforgettable experience for visitors throughout the year.

    Why join the Cheddar team?

    This unique work environment will immerse you in the breath-taking scenery of awe-inspiring cliffs and remarkable subterranean stalactite show caves, holding numerous fascinating secrets about our prehistoric ancestors and serving as a central location for caving and rock climbing enthusiasts worldwide.

    You will receive attractive benefits that include:

    • 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
    • Unlimited free entry to Longleat and Cheddar Gorge and Caves for our employees
    • Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
    • 50% off Membership for Friends and Family
    • Discounts on food and beverages and retail merchandise
    • Discounts on Longleat VIP Experiences and Accommodation
    • Discretionary bonus scheme
    • Employee Assistance Programme
    • Employer contributory pension scheme
    • Life assurance scheme
    • Perks at work
    • Range of flexible working schemes

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